Our Reviews

Tony Rezakhani in sales was amazing and truly went the extra mile to help me find exactly what I was looking for. I’ve never seen another dealership come close to that level of customer service. I can’t recommend your dealership enough.

Straight forward car buying experience and financing helped explain a few options that helped in getting a better rate. Overall happy with purchase process.

I called on a Saturdsy and there was not an appointment until Tuesday. But Jose told me if I could bring it in that day, we would get me in the queue as soon as possible. He bent over backward because he knew I needed my truck to go on a road trip that Wednesday. He communicated status throughout the process and my car was done on Monday afternoon! Great service!

Steve great and worked with me respecting the issue with my truck’s radio! Got it back to me in good order. Always get a loaner vehicle and Norma gets me out in a flash.

Jackson was excellent. He kept me updated on the back ordered part and then got the vehicle fixed in one day.

Such an easy process and was made extra special with the help from my sales agent AB! Such a great guy and really took the time to help me into the best truck/payment that suited my needs.

All went smoothly

Great experience with transparent pricing and quick service.

Very good service.

on time and great experience

Great service.

tony the sales rep went above and beyond to make my experience smooth

Incredible purchase experience. A++ service from the entire staff: AB, Don, John, Tiffany and the finance guy. No hidden charges or fees, everything was straight forward and above board. Came in at 7:00pm and we were out by 9:00pm...and were treated like our business mattered. We had more personal contact with Tiffany, she was great!! She was so knowledgeable about the process, the vehicle, and made us feel welcomed. We will be back!! Best car buying experience ever. Thank you all!!

Amazing experience

Steve Ruzic was awesome, you have a great employee

Like other GMC dealers in the area, "we can't replicate the issue," especially on new (warranty covered) vehciles, yet when I get in the vehicle, I can replicate the issue. Mason and his service team are mediocre. A squeaking seat, "can't replicate the issue." I brought it in a second time, and I had to replicate it in front of them. They then charged me for an alignment on a brand new vehicle and didn't tighten it all the way; my vehicle was out of alignment again within 24 hours. They refused to pay for Uber to get there. I spent a total of $60 for Ubers back and forth for their issues. I asked for a loaner vehicle both times, and they refused, saying I needed to book 5 days ahead of time. Yet, they were giving loaner vehicles to other customers who did NOT book 5 days in advance, which is wrong! I really wish the Allen family still owned this dealership, as we never had issues when they ran the place.

My experience was great. Jackson was extremely customer service oriented and did a good job communicating my service timeline. Overall, the experience was enjoyable and would return for future services.

Great

Uriel was incredible, nice to have a salesman that knows his product.

You guys are awesome!

Jackson is great! Great service and very pleasant to work with. My wife and I do not like your 3% extra charge to use a credit card to pay you. This should be part of your cost of doing business not a cost of ours to do business with you.

I had a great experience and this will now be my go-to dealership for service!

My experience was very good communicating through text and email in regards to making a deal. Tony Rezakhani was professional, thoughtful and kind. Becasaue of my work schedule, the text and email process was a benefit and reduced my overall time spent at the dealership when finalizing with the Finance dept.

It was a long day but a pleasant, low key, experience. I had a limit as to how much I could spend and the salesperson and the finance director worked hard to keep my purchase within my limits. I am very pleased with my new vehicle.

Great service, great people. I do have a problem with the additional charge for using my credit card. I wish someone would have informed me. I could have paid in cash, check or debit card.

First time in all the years I been there for service that I got an excellent service that use his time to explaining things Thank you

Great team, quick service, and overall good people that I found myself talking to.

Jose Morales ,my service advisor, was extremely knowledgeable , friendly ,and professional. He kept informed at all stages of my February 4-6,2026 GMC Acadia repair . He even asked the mechanics to work overtime to finish my car repairs before the weekend. I highly recommend him as an excellent GMC service advisor!!!

Charging me an extra 3% because I used my credit card was a cheese ball act by a GMC dealership!! Also I believe what they did is illegal in California

Very professional & communicative

Dropped my truck on a Monday No communication until I reached out to Mason on Wednesday on status of my truck The truck sat 3 days prior to any mechanic worked on it until Thursday Plastic pieces were left on the floor which I didn’t notice until next day Came back on Monday to see what the plastic pieces were from to be told from the front bumper damage estimate I had the truck there 3 times for brake issues two times prior repaired under warranty Steven was service advisor the first two times and was great Can’t say that about Mason poor communication at the least

the best in the west, Steve Pacheco and Tim are the best.

Laguna Niguel GMC was an excellent place to purchase my truck. Alan was awesome and the finance guy (forget his name) was also great. I think the entire purchase took only an hour. Working with Alan, and Don via email and text was a really efficient way to make the purchase easier. One small issue with the truck wiring under the dashboard where LoJack was installed, but Alan is working on getting that fixed for me.

Jackson Smith always makes sure our vehicles are well maintained. Jackson provides excellent customer service. Thanks Jackson

The service advisor did a great job.

Jose was professional and got everything done quickly for me. It was a great experience.

Always a professional team !!!!

Jose morales did an excellent job as my service advisor . The service team got me in and back out in a timely manner. Great work fellas

I contacted service writer Jackson Smith about the a/c compressor in my 2023 Yukon not working. After the evaluation it was determined that the compressor had failed and needed to be replaced. Jackson searched all available GM inventories for the compressor but was told there were none available and the wait was approximately 2-4 weeks. Jackson took the problem to his Parts Manager and they were able to locate the part. Due to Jackson's perseverance he was able to get my vehicle back in service in a timely manner. I would highly recommend Jackson as your service writer and Cadillac of Laguna Niguel for your service needs.

Excellent service team, and technicians always get the job done right the first time !

Steve is always friendly and helpful, Easy to get my truck serviced.

Easy check-in easy service

Job was completed as promised

I appreciate the level of professionalism and customer service. Thank you.

First of all, customer service from Jackson Smith is always amazing and is a pleasure. We purchased our last two vehicles from Cadillac and GMC of Laguna Niguel California. We take are vehicles there for all of our service and repair needs. We are very loyal customers and have been for many years. The paint is pealing off the hood of my truck and has been for over a year. I have left several messages for the general Manager Jason Donnell and the assistant manager John Clune at the dealership. Neither of them have returned my calls. This makes me not want to be a loyal customer to this dealership anymore. I wasn't planning to ask for a freebie, but maybe fix the paint and charge me actual cost with no markup and profit. My wife made a very good point the other day. She said; we are still making payments on your truck and I cant believe the paint is pealing off. It sure would be nice if someone from the dealership or cooperate GMC would reach out to help me. When this dealership was Allen Cadillac everyone and everything was amazing. Since the dealership was sold it is not as good and customer service from the managers is terrible. Honestly I'm thinking no one will be reading this and this is just a waste of my time. But if by chance someone does read this please contact me just to let me know you received this survey. Kevin Brookman Cell# 714 231 6453 Email kevin.brookman@credegroup.com Thank you

Jose, terrific! Great knowledge and a wonderful personality. He answered all my questions!

Very easy to work with, service was thorough. I love that they sent a follow up email with a video of my technician and my car.

I love going here for service. It's quick, easy, great place to hang out if you're waiting. All of the service advisors are so nice & patient. My advisor Jackson Smith does a great job going thru what is needed and helps prioritize.

Mason from Allen GMC/Cadillac service department was very professional, answered all my questions and was able to service my GMC Sierra truck in a timely manner that fit my schedule. I am the original owner of my 2001 GMC Sierra 1500HD. I've taken great care of my truck over the years and in turn the truck has provided great service to me. When the time comes I will look forward to purchasing another GMC vehicle.

Needed new tires & a loaner. Quick easy & simple!! All done in under 24 hours! Thank you Jackson for getting me ready for more rain!! :)

Jose is very professional

Very detailed and excellent work. Jackson is always very professional and helpful.

Stephan was great. Very friendly and knowledgeable.

Clean, nice, and fast

Jackson was great! Always greets with a smile and is very responsive

Jose is always nice, respectful & most important on top of things, follows up and keeps me informed. Great Service!

great

Jackson Smith is a great representative of the dealership. Very personable and good communication on progress of repair.

Good

Great staff. Appreciated Jackson Smith’s efforts to keep me posted on progress of vehicle as it was being serviced.

Other than having to reorder the front headlight assembly 3 times, because the first 2 times the clear lens was cracked.

Everything went well

Great

Great service and done early!

Mason was great throughout the whole process.

Tony and Alan took great care of us with our purchase! Mark and I both highly recommend them for any vehicle purchase!

Overall it was good. A bit confusing / not clear regard who I was to check in with? Everyone was nice but I was directed three times to different service people?

Quick and easy

Jackson is very professional and responsive. Always the best service rep.

staff was great, internet pricing was good and check out was quick. thx

Friendly& competent!!!

Great job, thank you!

The service was great and the truck wash after the oil change was really impressive. The dealership is charging a 3% Credit Card fee which is childish. Just charge everyone more instead of alienating most people who pay with credit cards. Silly business practice and a deterrent to me returning for next service. Will use Valvoline next time.

The Allen Cadillac GMC Service Department, and Steve Pacheco specifically, continued providing excellent work and more exceptional customer service as usual. Steve always goes above and beyond to make sure I am well taken care of and that my vehicle gets the quality care I expect. My vehicle was repaired completely and on schedule.

friendly and appreciated the texting option

Friendly and good fast job !

Excellent service department! Technician was able to fix all issues on same visit. The whole team is professional! Recommend to everyone

Jackson was very professional and helpful.

Tiffany was great in helping us select the appropriate vehicle for our needs!

Our experience was great with Jose Morales. We had two vehicles serviced on that day and we were very pleased with Jose. The follow up with videos of our vehicles was outstanding and the updates on our vehicles was much appreciated. Thank you to Jose and the service department.

Great follow-up from Jose! Very happy!

Great experience and customer service.

Absolutely great service.

Service was great!

Servicing vehicle was simple and quick. Highly organized and effective staff.

I had a great experience with the service team at Laguna Niguel GMC. Everyone was kind, attentive, and professional from start to finish. Jackson was especially helpful throughout the process. He understood that my situation involved a sensitive issue, and he handled it with care and attention. He made sure there were no mistakes during the service and that everyone involved clearly understood what needed to happen. I really appreciated the level of communication and professionalism from the team. Based on my experience, I would absolutely recommend bringing your vehicle to this dealership for service.

All was good

Very professional

Great and friendly team to work with.

I needed to have the cruise control radar sensors recalibrated on my 2020 Yukon so I turned to my main service writer Jackson Smith to take care of it. He got my car in and had the recalibration done in two days. I've had my GM vehicles serviced here for 24 years and have never been disappointed with their service.

Incredible experience.

Tim Bright is the nicest service director

Service was good, but your prices are borderline criminal... $750 to install emblems that take at most an hour? Come on...

The service department was able to find all the issues and address them in a timely manner. Jackson went above and beyond in explaining everything and provided excellent customer service.