Our Reviews

1/8/2026

Thank you for sharing this feedback. We’re glad you had a positive experience with our team, and we understand your concern regarding the credit card fee. We appreciate you bringing this to our attention.

1/12/2026

Thank you for the great feedback. Jackson consistently focuses on clear communication and making sure every visit runs smoothly. We’re glad that came through during your service and appreciate you choosing us.

1/16/2026

We are so glad we were able to provide great service!

URIEL GOMEZ

1/19/2026

Thank you for the great feedback! Uriel really knows his stuff, and we’re glad that came through during your visit. We appreciate you taking the time to share this.

1/26/2026

Thank you so much! We truly appreciate your kind words and your support.

1/26/2026

We appreciate you taking the time to let us know about your experience. It’s wonderful to hear Jackson took great care of you. We understand your concerns about the credit card fee and value you sharing your perspective.

TONY REZAKHANI

12/3/2025

Thank you for your review. We’re glad Tony could provide outstanding service and help you find the perfect vehicle. Your recommendation means a lot to our team.

ALAN ADOIAN

12/3/2025

We appreciate your feedback! It’s great to know our team could help you find the best rate and make your purchase process smooth. Wishing you many happy miles in your new car!

1/22/2026

We appreciate your feedback—happy to hear it went smoothly.

1/22/2026

We appreciate your continued support. Jackson is a great asset to our team.

TIFFANY LAPOLLA

3/3/2026

Thank you for this incredible feedback! We’re so glad your experience with AB, Don, John, Tiffany, and our finance team was seamless and transparent from start to finish. Creating a straightforward, respectful process — even during evening hours — is something we take pride in. We’ll be sure to share your kind words with Tiffany and the team. We look forward to welcoming you back!

3/24/2026

We are so happy to hear about your recent experience here with us. We look forward to assisting you again in the future!

3/24/2026

Thank you for choosing Laguna Niguel GMC to assist you with your automotive service needs!

1/14/2026

Thank you for the great feedback! We’re glad you found the process easy and appreciated the detailed follow-up.

1/14/2026

Thanks for choosing us for your service needs. We’re glad everything is quick, easy, and comfortable.

ALAN ADOIAN

3/6/2026

Thank you for the thoughtful review! We're so glad to hear Alan and Don helped make the process quick and efficient. It’s great to know everything came together in about an hour. We also appreciate your patience with the wiring concern, and we're happy Alan is already working on getting that taken care of for you.

3/6/2026

Thank you for the great feedback! Jackson will be so glad to hear he’s been able to help keep your vehicles well taken care of.

3/6/2026

Thank you for the great feedback! We’re glad to hear your service advisor took great care of you.

3/24/2026

We appreciate your feedback and look forward to assisting you again in the future!

3/24/2026

Thank you for taking the time to share your positive feedback!

1/9/2026

Thank you for your kind words! We’re glad you had a great experience with us.

1/15/2026

Thank you for sharing your experience! We’re glad Mason could provide professional and timely service for your Sierra, and it’s wonderful to hear how well your truck has served you over the years. We look forward to helping you with your next GMC when the time comes!

1/26/2026

We appreciate you sharing your experience! It’s great to hear everything was handled efficiently and that Jackson helped get you back on the road so quickly.

1/28/2026

Thank you for sharing this! Jackson did a great job staying on top of the back-ordered part and getting everything completed quickly.

ALAN ADOIAN

3/6/2026

Thank you! We love hearing that your experience was so positive.

3/24/2026

Thank you for your kind feedback regarding your recent service visit!

TONY REZAKHANI

3/26/2026

Thank you so much for sharing your experience! We’re thrilled to hear that Tony Rezakhani provided professional, thoughtful, and kind service, and that our text and email process made the buying experience more convenient for you. We truly appreciate your feedback and look forward to assisting you again in the future!

1/26/2026

Thank you for your feedback! We’re glad Steve took the time to address the radio concern and get everything resolved properly. We’re also happy to hear Norma helped make the checkout quick and easy.

JACKSON SMITH

4/7/2026

Thank you for your kind words! We’re glad you found our team professional and communicative. Your feedback means a lot to us!

Mason Morrow

4/9/2026

We think it’s very unfortunate to receive this review. We looked into the communication concerns you mentioned and saw that Mason was providing updates via text and responding daily while your vehicle was in our shop. We also pre-advised that, due to our current workload, the vehicle would take a couple of days to be evaluated. Regarding the plastic pieces, your vehicle came in for a collision damage estimate, and the active air flap system was at risk of falling off. Our technician removed it proactively to prevent any further damage, which is why you saw the parts left on the floor temporarily. We truly value your feedback and are sorry that your experience didn’t meet your expectations. Mason and our team strive to provide clear updates and care for every vehicle, and we will use this feedback to improve moving forward.

JACKSON SMITH

4/10/2026

Hi Kevin, Thank you for taking the time to share your experience—we truly appreciate your continued loyalty over the years and your kind words about Jackson. It means a lot to know he has consistently provided you with great service. We’re very sorry to hear about the frustration you’ve experienced regarding the paint concern on your truck, as well as the lack of follow-up from management. That’s not the level of communication or care we aim to provide, especially to long-time customers like yourself. Your concerns are completely valid, and we understand how disappointing this situation must feel—especially while you are still making payments on the vehicle. Please know this is not being overlooked. Your feedback has been received, and we sincerely apologize that your previous attempts to reach our management team were not returned. That is not acceptable, and it does not reflect the standard we strive to uphold. We would like the opportunity to make this right and properly address your concern. A member of our management team will be reaching out to you directly using the contact information you’ve provided to discuss your situation further and explore possible solutions. We truly value your business and your loyalty, and we hope to restore your confidence in our dealership. Thank you again for bringing this to our attention.

Stephen Ruzek

4/16/2026

Thank you for the great review! We’re glad you found everything clean, welcoming, and efficient—that’s exactly what we strive for. We appreciate your support and look forward to seeing you again!

JACKSON SMITH

4/20/2026

We appreciate your review! It’s great to know all concerns were handled promptly and that Jackson provided such outstanding service.

12/5/2025

Jose will love hearing this! I’m so glad he made everything clear and easy for you. Thank you for taking a moment to share—it means a lot to our team.

1/2/2026

Thank you for taking the time to leave such a thoughtful review. We’re glad Jose was able to help keep your plans on track and keep you updated along the way. We appreciate you choosing us and hope your road trip went great!

1/7/2026

Thank you for your feedback! We’re glad you had a great experience with us.

1/7/2026

Thank you! We’re so glad you had a great experience and that everything was on time.

1/15/2026

Thank you for your kind words! We’re glad to hear that Jose keeps you informed and provides such reliable service. We appreciate your feedback and look forward to serving you again.

AHMAD BANAT

1/28/2026

Thank you! We’re glad the team, pricing, and checkout all made for a great experience.

Norma Pena

5/29/2026

We truly appreciate your review! Tim will be happy to hear your feedback. Thank you for taking the time to share your experience.

3/24/2026

We appreciate your five star feedback!

JACKSON SMITH

4/7/2026

We truly appreciate you taking the time to leave such a detailed review! Jackson’s dedication to finding the right solution and getting your vehicle back in service reflects the high standard we strive for every day. Thank you for trusting us with your Cadillac.

JACKSON SMITH

4/10/2026

Thank you for your feedback! We appreciate your support and look forward to assisting you again in the future.

JACKSON SMITH

4/30/2026

Thank you for the great feedback! We’re glad to hear you were pleased with the service and that everything was completed ahead of schedule. We appreciate you taking the time to share your experience!

Mason Morrow

6/1/2026

Thank you for your feedback. We're glad to hear you were satisfied with the service itself, but we're disappointed that the pricing left you feeling this way. While removing and installing emblems may appear to be a simple job, it must be performed extremely carefully to avoid damaging, chipping, or lifting the vehicle's paint. The process requires specialized techniques, attention to detail, and a significant amount of time to ensure a quality result. We also want to note that the estimate was prepared and approved before any work began and before you left the vehicle with us. We do this specifically so customers know exactly what to expect, avoid any surprises, and have the opportunity to seek alternative options if they feel the pricing isn't right for them. In this case, the work took several hours to complete properly, not just the installation itself but also the careful removal, surface preparation, alignment, and final inspection to ensure everything met our standards. We appreciate your business and your honest feedback, and we'll certainly take your comments into consideration as we continue evaluating our pricing and services.

JACKSON SMITH

4/13/2026

Thank you so much, we are so glad we were able to provide you with great service!

JACKSON SMITH

6/8/2026

Thank you for your continued trust in our team! We're glad your check-in was quick and easy, your truck was completed as promised, and everything was ready when you arrived. We appreciate your business and look forward to your next visit.

JACKSON SMITH

6/9/2026

Thank you for taking the time to share your feedback and, more importantly, for your loyalty over the past 37 years. Customers like you are the foundation of our business, and we're genuinely sorry to hear that this recent experience left you feeling disappointed and considering not returning. First, we'd like to acknowledge Tony's retirement. He built many lasting relationships over the years, and we understand that transitions can be difficult when you've worked with someone you trust for so long. Regarding the 3% credit card surcharge, we understand your frustration. While we strive to keep our pricing competitive, this fee is a direct pass-through of the processing costs charged to us and is not a source of profit for our dealership. We make every effort to be transparent about this charge by disclosing it on the paperwork customers review and sign, as well as posting notices at our service advisors' desks. We also apologize for the disappointment surrounding the coupon you received. Some promotional offers are manufacturer-generated or distributed separately from our service department, and unfortunately, our advisors are not always aware of every active promotion. Once a repair order has been completed and finalized, we are unable to retroactively apply coupons or issue refunds based on offers received after the transaction. That said, we understand why the timing of receiving that mailer was frustrating, especially given the level of service and attention you've come to expect throughout your many years with us. While we may not agree on every aspect of this situation, we do value your feedback and regret that this visit did not reflect the experience you've enjoyed with us in the past. Thank you again for your many years of trust and business. We sincerely appreciate the opportunity you've given us over the decades and wish you all the best.

1/9/2026

Thanks for sharing! Jackson takes pride in being welcoming and responsive, and we’re glad it made a difference for you.

1/12/2026

Thank you for sharing this with us. We’re so glad you finally received the level of service you deserve. Taking the time to explain things clearly is so important, and we truly appreciate you recognizing that effort.

1/14/2026

We appreciate your kind words! It’s great to hear you felt comfortable with our team.

Mason Morrow

4/22/2026

We’re happy to hear things went well—thank you for sharing.

JACKSON SMITH

6/3/2026

Thank you for sharing your positive experience! Jackson will appreciate the recognition.

JACKSON SMITH

6/10/2026

Thank you for your kind words and continued trust in our team. We are honored to consistently meet your expectations. Providing outstanding service is our top priority every day. We look forward to serving you again at Laguna Niguel GMC.

JACKSON SMITH

4/15/2026

Thank you for your kind words! We're glad to hear you had a great experience with our team. Jackson will really appreciate the recognition—keeping our customers informed every step of the way is something we take pride in. We look forward to helping you again in the future!

Jose Morales

4/24/2026

We really appreciate you taking the time to share this! It’s great to hear that everything was taken care of in one visit and that our team made a strong impression. We work hard to keep things efficient and professional, so your feedback means a lot. Thanks again for the recommendation—we’re here whenever you need us!

Mason Morrow

5/29/2026

We appreciate you taking the time to share this. While we’re happy our staff was friendly, we’re sorry for the multiple redirects at check-in. Your feedback helps us improve communication and the guest experience.

JACKSON SMITH

6/2/2026

Thank you for the great review! We're pleased to know Jackson was able to assist you professionally and provide the help you needed.

JACKSON SMITH

6/2/2026

We appreciate your positive review! It's wonderful to hear that you had a great experience with our team. Thank you for choosing us.

Mason Morrow

6/10/2026

Thank you for your generous review and ongoing support. We are proud to provide the dependable, high-quality service you have come to expect from us. Feedback like yours encourages our team to keep striving for excellence. We look forward to assisting you with all your future automotive needs.

JACKSON SMITH

6/17/2026

Thank you for taking the time to leave a review. We're glad our team made the process easy and efficient for you. We look forward to seeing you again.

Mason Morrow

6/10/2026

We're happy to know your visit went well. Providing a positive and efficient experience is always our goal. Thank you for your business and trust.

JACKSON SMITH

6/10/2026

We sincerely appreciate your kind words and recommendation. Creating a welcoming environment and providing transparent communication are priorities for our team. It's great to hear that the inspection video was a pleasant surprise and enhanced your overall experience. Thank you for choosing us, and we look forward to your next visit.

Jose Morales

6/18/2026

We appreciate you taking the time to leave a review. Jose and Steve work hard to provide efficient and friendly service, and we're happy to hear they delivered a great experience.

Jose Morales

6/19/2026

Thank you for your feedback. We apologize if you feel we did not honor your request to wait for your vehicle. The original appointment was scheduled for an oil change and routine service, which would have been completed within a reasonable wait time. However, during the check-in process, additional concerns regarding missing plugs and an Apple CarPlay issue were added to the repair order. These additional diagnostic and repair requests significantly increased the amount of time needed to properly inspect and address your vehicle. Your service advisor made every effort to keep you informed and advised you that the added concerns would extend the completion time beyond what would be considered a wait appointment. While we understand the inconvenience of having to return later to pick up your truck, our goal is always to thoroughly address all requested concerns rather than rush the process. We appreciate your understanding and thank you for giving us the opportunity to service your vehicle.

STEVEN PACHECO

6/25/2026

We appreciate you choosing us for your truck's service needs. It's great to hear our team provided a positive experience and delivered your vehicle as promised. Thank you for your support!

Mason Morrow

6/25/2026

Thank you for taking the time to leave us a review. We're glad Mason kept you informed throughout the process and made sure everything was addressed promptly. We appreciate your business and look forward to assisting you again in the future.

JACKSON SMITH

4/14/2026

Thank you for sharing your experience! We’re so glad our team delivered the level of professionalism and communication you deserve. Jackson will be recognized for his outstanding support. Your recommendation means a lot to us!

STEVEN PACHECO

4/14/2026

We appreciate your kind words! Happy to hear you had a good experience with us.

STEVEN PACHECO

4/20/2026

Thank you for your honesty. While we’re glad the issue was ultimately resolved, we apologize for the delays caused by the damaged parts.

Jose Morales

6/1/2026

Thank you for the great review! We're thrilled to hear you were happy with the follow-up from Jose. Providing excellent communication and customer service is very important to us, and we'll be sure to pass along your kind words to him. We appreciate your business and look forward to helping you again in the future!

ALAN ADOIAN

4/17/2026

Thank you for choosing us for your purchase! We’re glad Tony and Alan delivered the level of service we strive for.

STEVEN PACHECO

5/29/2026

We are so glad that service was at the standard you deserve! Thanks for choosing us.

URIEL GOMEZ

6/18/2026

Thank you, Eddie, for your thoughtful review and recommendation. We're honored to have earned your business and are thrilled to hear you had such a positive experience. We appreciate your support and look forward to assisting you for many years to come.

JACKSON SMITH

6/19/2026

Thank you for your wonderful review! We're glad your experience was quick and easy and that our team made you feel welcome throughout your visit. We appreciate your business and look forward to assisting you again in the future!

JACKSON SMITH

7/7/2026

We truly appreciate your kind words! Providing knowledgeable, attentive service is what we strive for, and we're happy Jackson delivered just that. Thank you for your business!

Mason Morrow

6/11/2026

We appreciate your feedback! Thank you for choosing us, and we're happy you had an excellent experience.

CHRISTOPHER HEINZ

6/25/2026

We're grateful for your review! It's wonderful to hear you had a positive experience with our team and felt great about your purchase. Thank you for your support.

Mason Morrow

6/29/2026

We appreciate your review and are happy that Mason delivered professional service and clear communication throughout.

STEVEN PACHECO

6/29/2026

We appreciate you sharing this experience. We’re sorry for the engine concern on your 2022 GMC Yukon, and glad Steve was helpful and responsive.

JACKSON SMITH

7/7/2026

Thank you for your continued trust in our team! We'll be sure to share your kind words with Jackson. We appreciate your support and are always here when you need us.

STEVEN PACHECO

6/26/2026

Thank you for the five-star review! It's wonderful to hear you had such a positive experience. We'll be sure to recognize Steve for a job well done.

JACKSON SMITH

7/10/2026

Thank you for the five-star review! We're happy to hear Jackson provided the excellent service he's known for and that we got you back on the road quickly. We look forward to serving you again!

TIFFANY LAPOLLA

4/24/2026

Thank you for your kind feedback! We’re so glad to hear that Tiffany was able to help you find the right vehicle for your needs. We’ll be sure to share your comments with her—she’ll really appreciate it. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything in the future!

Mason Morrow

5/29/2026

Thank you for your feedback! We’re glad to hear Mason provided great service throughout the entire process.

JACKSON SMITH

6/29/2026

We’re glad the experience was efficient and that Jackson Smith delivered great service.

Jose Morales

7/7/2026

We truly appreciate your review! Providing fast, thorough service is always our goal, and we're glad our team continues to deliver for you.

JACKSON SMITH

7/7/2026

We truly appreciate your kind words! Providing professional, friendly service is always our goal, and we're happy to hear that came through during your visit. Thank you for choosing us!