Our Reviews
Brandi M|2023 GMC Yukon XL 1500
Confirmed Service Customer
1/8/2026
Jackson was great! Always greets with a smile and is very responsive
1/9/2026
Thanks for sharing! Jackson takes pride in being welcoming and responsive, and we’re glad it made a difference for you.
TRABUCO CANYON, CA
Ashley W|2023 GMC Yukon XL 1500
Confirmed Service Customer
1/12/2026
Very easy to work with, service was thorough. I love that they sent a follow up email with a video of my technician and my car.
1/14/2026
Thank you for the great feedback! We’re glad you found the process easy and appreciated the detailed follow-up.
LADERA RANCH, CA
Shelley W|2020 Buick Encore GX
Confirmed Service Customer
1/12/2026
I love going here for service. It's quick, easy, great place to hang out if you're waiting. All of the service advisors are so nice & patient. My advisor Jackson Smith does a great job going thru what is needed and helps prioritize.
1/14/2026
Thanks for choosing us for your service needs. We’re glad everything is quick, easy, and comfortable.
SAN CLEMENTE, CA
Gary G|2001 GMC Sierra 1500HD
Confirmed Service Customer
1/15/2026
Mason from Allen GMC/Cadillac service department was very professional, answered all my questions and was able to service my GMC Sierra truck in a timely manner that fit my schedule. I am the original owner of my 2001 GMC Sierra 1500HD. I've taken great care of my truck over the years and in turn the truck has provided great service to me. When the time comes I will look forward to purchasing another GMC vehicle.
1/15/2026
Thank you for sharing your experience! We’re glad Mason could provide professional and timely service for your Sierra, and it’s wonderful to hear how well your truck has served you over the years. We look forward to helping you with your next GMC when the time comes!
SAN CLEMENTE, CA
Shelley W|2020 Buick Encore GX
Confirmed Service Customer
1/23/2026
Needed new tires & a loaner. Quick easy & simple!! All done in under 24 hours! Thank you Jackson for getting me ready for more rain!! :)
1/26/2026
We appreciate you sharing your experience! It’s great to hear everything was handled efficiently and that Jackson helped get you back on the road so quickly.
SAN CLEMENTE, CA
Germann, N|2025 GMC Sierra 1500
Confirmed Service Customer
2/4/2026
Always perfect. They treat you like family, that’s why I’ve been buying cars from them for almost 30 years. My parents and grand parents always drove GMC’s and I will follow the tradition. This is my daughters first GMC and she’s in love.
JACKSON SMITH
2/4/2026
We truly appreciate your continued loyalty over the years. It’s an honor to serve multiple generations of your family, and we’re so glad your daughter is loving her first GMC.
SAN JUAN CAPISTRANO, CA
Zimmerman, D|2024 GMC Sierra 1500
Confirmed Service Customer
2/12/2026
Steve is always friendly and helpful, Easy to get my truck serviced.
Stephen Ruzek
2/17/2026
Thank you for your kind words! We’re so glad Steve continues to make your service visits easy and welcoming. That’s exactly the experience we want every time you stop in.
MISSION VIEJO, CA
David H|2026 GMC Yukon XL 1500
Confirmed Sales Customer
12/2/2025
Tony Rezakhani in sales was amazing and truly went the extra mile to help me find exactly what I was looking for. I’ve never seen another dealership come close to that level of customer service. I can’t recommend your dealership enough.
TONY REZAKHANI
12/3/2025
Thank you for your review. We’re glad Tony could provide outstanding service and help you find the perfect vehicle. Your recommendation means a lot to our team.
SAN MARCOS, CA
Daniel L|2026 GMC Canyon
Confirmed Sales Customer
12/2/2025
Straight forward car buying experience and financing helped explain a few options that helped in getting a better rate. Overall happy with purchase process.
ALAN ADOIAN
12/3/2025
We appreciate your feedback! It’s great to know our team could help you find the best rate and make your purchase process smooth. Wishing you many happy miles in your new car!
MISSION VIEJO, CA
Eddie M|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
1/14/2026
Jose is always nice, respectful & most important on top of things, follows up and keeps me informed. Great Service!
1/15/2026
Thank you for your kind words! We’re glad to hear that Jose keeps you informed and provides such reliable service. We appreciate your feedback and look forward to serving you again.
RANCHO SANTA MARGARI, CA
Peggy I|2020 Buick Envision
Confirmed Service Customer
1/26/2026
You guys are awesome!
1/26/2026
Thank you so much! We truly appreciate your kind words and your support.
SAN CLEMENTE, CA
Donald L|2015 GMC Terrain
Confirmed Service Customer
1/26/2026
Jackson is great! Great service and very pleasant to work with. My wife and I do not like your 3% extra charge to use a credit card to pay you. This should be part of your cost of doing business not a cost of ours to do business with you.
1/26/2026
We appreciate you taking the time to let us know about your experience. It’s wonderful to hear Jackson took great care of you. We understand your concerns about the credit card fee and value you sharing your perspective.
LAGUNA HILLS, CA
David F|2026 GMC Yukon
Confirmed Service Customer
1/30/2026
Friendly& competent!!!
LAKE FOREST, CA
Lewis M|2026 GMC Canyon
Confirmed Sales Customer
1/30/2026
Great job, thank you!
CORONA DEL MAR, CA
Michael L|2025 GMC Canyon
Confirmed Service Customer
2/4/2026
The service was great and the truck wash after the oil change was really impressive. The dealership is charging a 3% Credit Card fee which is childish. Just charge everyone more instead of alienating most people who pay with credit cards. Silly business practice and a deterrent to me returning for next service. Will use Valvoline next time.
SAN CLEMENTE, CA
Lindsay F|2022 GMC Terrain
Confirmed Service Customer
2/25/2026
friendly and appreciated the texting option
MISSION VIEJO, CA
Eric S|2011 GMC Yukon
Confirmed Service Customer
1/7/2026
Very good service.
1/7/2026
Thank you for your feedback! We’re glad you had a great experience with us.
SAN JUAN CAPISTRANO, CA
Craig H|2019 GMC Canyon
Confirmed Service Customer
1/7/2026
on time and great experience
1/7/2026
Thank you! We’re so glad you had a great experience and that everything was on time.
LAGUNA NIGUEL, CA
Vanessa R|2018 Chevrolet Tahoe
Confirmed Service Customer
1/9/2026
Great service.
1/9/2026
Thank you for your kind words! We’re glad you had a great experience with us.
CHINO, CA
Marlene H|2021 GMC Yukon
Confirmed Service Customer
1/19/2026
Quick and easy
1/22/2026
We appreciate your feedback—happy to hear it went smoothly.
SAN CLEMENTE, CA
Henry L|2022 GMC Terrain
Confirmed Service Customer
1/19/2026
Jackson is very professional and responsive. Always the best service rep.
1/22/2026
We appreciate your continued support. Jackson is a great asset to our team.
SAN CLEMENTE, CA
Jose M|2007 Chevrolet Avalanche
Confirmed Service Customer
2/2/2026
Excellent service team, and technicians always get the job done right the first time !
CHINO, CA
William L|2014 GMC Acadia
Confirmed Service Customer
2/9/2026
Jose Morales ,my service advisor, was extremely knowledgeable , friendly ,and professional. He kept informed at all stages of my February 4-6,2026 GMC Acadia repair . He even asked the mechanics to work overtime to finish my car repairs before the weekend. I highly recommend him as an excellent GMC service advisor!!!
LAKE FOREST, CA
Mike G|2025 GMC Sierra 1500
Confirmed Service Customer
2/26/2026
Jose is very professional
LAGUNA NIGUEL, CA
Charles F|2020 GMC Canyon
Confirmed Service Customer
3/1/2026
Charging me an extra 3% because I used my credit card was a cheese ball act by a GMC dealership!! Also I believe what they did is illegal in California
SAN CLEMENTE, CA
Keith R|2026 GMC Canyon
Confirmed Sales Customer
3/3/2026
Incredible purchase experience. A++ service from the entire staff: AB, Don, John, Tiffany and the finance guy. No hidden charges or fees, everything was straight forward and above board. Came in at 7:00pm and we were out by 9:00pm...and were treated like our business mattered. We had more personal contact with Tiffany, she was great!! She was so knowledgeable about the process, the vehicle, and made us feel welcomed. We will be back!! Best car buying experience ever. Thank you all!!
TIFFANY LAPOLLA
3/3/2026
Thank you for this incredible feedback! We’re so glad your experience with AB, Don, John, Tiffany, and our finance team was seamless and transparent from start to finish. Creating a straightforward, respectful process — even during evening hours — is something we take pride in. We’ll be sure to share your kind words with Tiffany and the team. We look forward to welcoming you back!
LAGUNA HILLS, CA
Jeff J|2018 GMC Yukon XL
Confirmed Service Customer
1/8/2026
Great service, great people. I do have a problem with the additional charge for using my credit card. I wish someone would have informed me. I could have paid in cash, check or debit card.
1/8/2026
Thank you for sharing this feedback. We’re glad you had a positive experience with our team, and we understand your concern regarding the credit card fee. We appreciate you bringing this to our attention.
LAGUNA HILLS, CA
Francisco C|2022 GMC 1500 Sierra
Confirmed Service Customer
1/11/2026
First time in all the years I been there for service that I got an excellent service that use his time to explaining things Thank you
1/12/2026
Thank you for sharing this with us. We’re so glad you finally received the level of service you deserve. Taking the time to explain things clearly is so important, and we truly appreciate you recognizing that effort.
LAGUNA NIGUEL, CA
Joseph D|2025 GMC HUMMER EV
Confirmed Service Customer
1/14/2026
Great team, quick service, and overall good people that I found myself talking to.
1/14/2026
We appreciate your kind words! It’s great to hear you felt comfortable with our team.
SAN JUAN CAPISTRANO, CA
Robert Y|2015 GMC Yukon
Confirmed Service Customer
2/20/2026
The Allen Cadillac GMC Service Department, and Steve Pacheco specifically, continued providing excellent work and more exceptional customer service as usual. Steve always goes above and beyond to make sure I am well taken care of and that my vehicle gets the quality care I expect. My vehicle was repaired completely and on schedule.
TUSTIN, CA
Schamber, C|2026 GMC Yukon XL 1500
Confirmed Service Customer
3/27/2026
Like other GMC dealers in the area, "we can't replicate the issue," especially on new (warranty covered) vehciles, yet when I get in the vehicle, I can replicate the issue. Mason and his service team are mediocre. A squeaking seat, "can't replicate the issue." I brought it in a second time, and I had to replicate it in front of them. They then charged me for an alignment on a brand new vehicle and didn't tighten it all the way; my vehicle was out of alignment again within 24 hours. They refused to pay for Uber to get there. I spent a total of $60 for Ubers back and forth for their issues. I asked for a loaner vehicle both times, and they refused, saying I needed to book 5 days ahead of time. Yet, they were giving loaner vehicles to other customers who did NOT book 5 days in advance, which is wrong! I really wish the Allen family still owned this dealership, as we never had issues when they ran the place.
Mason Morrow
3/31/2026
Thank you for taking the time to share your experience. I’m really sorry for the frustration you went through—we understand how important it is for your vehicle concerns to be taken seriously and resolved properly. Regarding the alignment concern, I sincerely apologize if it was not completed to the standard you expected. That’s certainly not the experience we want for our customers. Based on the information we have, our team—and even another dealership—were unable to duplicate the concern, which can sometimes indicate an intermittent issue. That said, we never want to leave a problem unresolved, and there would be no reason for us not to fix your vehicle properly—taking care of your concerns is exactly how we earn your trust and business. I’m also sorry for the inconvenience you experienced with transportation. Our loaner vehicles are typically reserved 2–7 days in advance, as availability is limited and appointments are scheduled ahead of time. We understand how that can be frustrating, especially when your plans are disrupted, and we regret that we weren’t able to accommodate you in that moment. Your feedback about communication, consistency, and how your concerns were handled is taken seriously. Thank you again for your honest feedback.
COSTA MESA, CA
Davis C|2025 GMC Yukon
Confirmed Service Customer
1/11/2026
My experience was great. Jackson was extremely customer service oriented and did a good job communicating my service timeline. Overall, the experience was enjoyable and would return for future services.
1/12/2026
Thank you for the great feedback. Jackson consistently focuses on clear communication and making sure every visit runs smoothly. We’re glad that came through during your service and appreciate you choosing us.
COTO DE CAZA, CA
Jeremy Q|2023 Chevrolet Silverado 1500
Confirmed Service Customer
1/16/2026
Great
1/16/2026
We are so glad we were able to provide great service!
RCHO STA MARG, CA
Brett R|2026 GMC Canyon
Confirmed Sales Customer
1/16/2026
Uriel was incredible, nice to have a salesman that knows his product.
URIEL GOMEZ
1/19/2026
Thank you for the great feedback! Uriel really knows his stuff, and we’re glad that came through during your visit. We appreciate you taking the time to share this.
DANA POINT, CA
John P|2017 GMC 1500 Sierra
Confirmed Service Customer
1/25/2026
Steve great and worked with me respecting the issue with my truck’s radio! Got it back to me in good order. Always get a loaner vehicle and Norma gets me out in a flash.
1/26/2026
Thank you for your feedback! We’re glad Steve took the time to address the radio concern and get everything resolved properly. We’re also happy to hear Norma helped make the checkout quick and easy.
SAN CLEMENTE, CA
Ken B|2023 GMC Yukon
Confirmed Service Customer
1/27/2026
Jackson was excellent. He kept me updated on the back ordered part and then got the vehicle fixed in one day.
1/28/2026
Thank you for sharing this! Jackson did a great job staying on top of the back-ordered part and getting everything completed quickly.
LADERA RANCH, CA
Camron P|2026 GMC Canyon
Confirmed Sales Customer
2/3/2026
Such an easy process and was made extra special with the help from my sales agent AB! Such a great guy and really took the time to help me into the best truck/payment that suited my needs.
SAN CLEMENTE, CA
Haddad, H|2025 GMC Sierra 1500
Confirmed Service Customer
2/25/2026
Friendly and good fast job !
STEVEN PACHECO
3/2/2026
Thank you for the great feedback! We’re so glad you experienced both friendly service and a quick turnaround.
SAN CLEMENTE, CA
Kristina M|2026 GMC Yukon
Confirmed Sales Customer
2/28/2026
tony the sales rep went above and beyond to make my experience smooth
BUENA PARK, CA
Flores, A|2021 GMC 1500 Sierra
Confirmed Service Customer
4/1/2026
Lack of communication
STEVEN PACHECO
4/2/2026
Thank you for your feedback, and we sincerely apologize for any frustration caused by the communication timing. We always aim to keep our customers informed, and in this case, we communicated as much as possible while coordinating with Techline. Unfortunately, updates could only be provided every couple of days due to the process involved. We truly appreciate your patience and understanding and hope to make your next experience smoother.
LAGUNA HILLS, CA
Miller, L|2026 GMC Canyon
Confirmed Service Customer
3/27/2026
Servicing vehicle was simple and quick. Highly organized and effective staff.
Mason Morrow
3/31/2026
Thank you for your kind feedback! We’re glad to hear your service visit was quick and easy. Our team takes pride in staying organized and efficient—appreciate your support!
CORONA DEL MAR, CA
Ghobadi, M|2025 GMC Acadia
Confirmed Service Customer
4/3/2026
Issue is still there . They haven’t bother to turn on car and test it’s monitor
Jose Morales
4/9/2026
Hi , Mehran we’re very sorry to hear the issue is still occurring. When the car was returned, everything appeared to be functioning correctly, but we completely understand how frustrating it must be to experience this again. We’d be more than happy to have you bring the vehicle back so we can take another look and get it fully resolved. Thank you for your patience—we want to make sure this is taken care of properly.
LAGUNA NIGUEL, CA
Gage, S|2020 GMC 2500HD Sierra
Confirmed Service Customer
4/8/2026
First of all, customer service from Jackson Smith is always amazing and is a pleasure. We purchased our last two vehicles from Cadillac and GMC of Laguna Niguel California. We take are vehicles there for all of our service and repair needs. We are very loyal customers and have been for many years. The paint is pealing off the hood of my truck and has been for over a year. I have left several messages for the general Manager Jason Donnell and the assistant manager John Clune at the dealership. Neither of them have returned my calls. This makes me not want to be a loyal customer to this dealership anymore. I wasn't planning to ask for a freebie, but maybe fix the paint and charge me actual cost with no markup and profit. My wife made a very good point the other day. She said; we are still making payments on your truck and I cant believe the paint is pealing off. It sure would be nice if someone from the dealership or cooperate GMC would reach out to help me. When this dealership was Allen Cadillac everyone and everything was amazing. Since the dealership was sold it is not as good and customer service from the managers is terrible. Honestly I'm thinking no one will be reading this and this is just a waste of my time. But if by chance someone does read this please contact me just to let me know you received this survey. Kevin Brookman Cell# 714 231 6453 Email kevin.brookman@credegroup.com Thank you
JACKSON SMITH
4/10/2026
Hi Kevin, Thank you for taking the time to share your experience—we truly appreciate your continued loyalty over the years and your kind words about Jackson. It means a lot to know he has consistently provided you with great service. We’re very sorry to hear about the frustration you’ve experienced regarding the paint concern on your truck, as well as the lack of follow-up from management. That’s not the level of communication or care we aim to provide, especially to long-time customers like yourself. Your concerns are completely valid, and we understand how disappointing this situation must feel—especially while you are still making payments on the vehicle. Please know this is not being overlooked. Your feedback has been received, and we sincerely apologize that your previous attempts to reach our management team were not returned. That is not acceptable, and it does not reflect the standard we strive to uphold. We would like the opportunity to make this right and properly address your concern. A member of our management team will be reaching out to you directly using the contact information you’ve provided to discuss your situation further and explore possible solutions. We truly value your business and your loyalty, and we hope to restore your confidence in our dealership. Thank you again for bringing this to our attention.
LAGUNA HILLS, CA
Mike M|2019 Buick Encore
Confirmed Service Customer
2/6/2026
All went smoothly
LADERA RANCH, CA
John M|2023 Chevrolet Suburban 1500
Confirmed Service Customer
2/20/2026
Easy check-in easy service
LAGUNA HILLS, CA
Gerald M|2021 Buick Encore GX
Confirmed Service Customer
2/20/2026
Job was completed as promised
MISSION VIEJO, CA
Garry P|2004 GMC Yukon Denali
Confirmed Service Customer
2/24/2026
Jackson Smith is a great representative of the dealership. Very personable and good communication on progress of repair.
LAGUNA NIGUEL, CA
Tobin R|2026 GMC Canyon
Confirmed Sales Customer
3/26/2026
My experience was very good communicating through text and email in regards to making a deal. Tony Rezakhani was professional, thoughtful and kind. Becasaue of my work schedule, the text and email process was a benefit and reduced my overall time spent at the dealership when finalizing with the Finance dept.
TONY REZAKHANI
3/26/2026
Thank you so much for sharing your experience! We’re thrilled to hear that Tony Rezakhani provided professional, thoughtful, and kind service, and that our text and email process made the buying experience more convenient for you. We truly appreciate your feedback and look forward to assisting you again in the future!
TRABUCO CANYON, CA
Jose M|2007 Chevrolet Avalanche
Confirmed Service Customer
3/30/2026
Jose morales did an excellent job as my service advisor . The service team got me in and back out in a timely manner. Great work fellas
CHINO, CA
Nelson, C|2023 GMC Yukon
Confirmed Service Customer
4/7/2026
I contacted service writer Jackson Smith about the a/c compressor in my 2023 Yukon not working. After the evaluation it was determined that the compressor had failed and needed to be replaced. Jackson searched all available GM inventories for the compressor but was told there were none available and the wait was approximately 2-4 weeks. Jackson took the problem to his Parts Manager and they were able to locate the part. Due to Jackson's perseverance he was able to get my vehicle back in service in a timely manner. I would highly recommend Jackson as your service writer and Cadillac of Laguna Niguel for your service needs.
JACKSON SMITH
4/7/2026
We truly appreciate you taking the time to leave such a detailed review! Jackson’s dedication to finding the right solution and getting your vehicle back in service reflects the high standard we strive for every day. Thank you for trusting us with your Cadillac.
LAGUNA HILLS, CA
Rogan, M|2018 GMC 1500 Sierra
Confirmed Service Customer
4/10/2026
Good
JACKSON SMITH
4/10/2026
Thank you for your feedback! We appreciate your support and look forward to assisting you again in the future.
FOOTHILL RANCH, CA
Brooks, T|2023 GMC Yukon
Confirmed Service Customer
4/15/2026
Clean, nice, and fast
Stephen Ruzek
4/16/2026
Thank you for the great review! We’re glad you found everything clean, welcoming, and efficient—that’s exactly what we strive for. We appreciate your support and look forward to seeing you again!
ALISO VIEJO, CA
Gonzales, R|2021 GMC 2500HD Sierra
Confirmed Service Customer
4/1/2026
Jackson is the man. Updates daily and got it done ahead of his estimate.
JACKSON SMITH
4/2/2026
Thank you! It’s great to hear Jackson went above and beyond on your visit.
LAGUNA HILLS, CA
Allton, E|2026 GMC Acadia
Confirmed Service Customer
4/1/2026
My GMC Acadia recently had its first maintenance visit. Jose was very friendly and helpful and even videotaped the inspection while it was being performed by the technician. That was a first for me! Jose then helped me schedule a follow up visit on 3/31 to check the alignment. Once again, Jose made sure my visit went smoothly and I am looking forward to him being my adviser for all future visits!
Jose Morales
4/2/2026
Thank you for recognizing Jose’s efforts! We’re happy he could provide such a helpful and thorough experience.
MISSION VIEJO, CA
Sellers, M|2012 GMC Acadia
Confirmed Service Customer
4/14/2026
Great staff. Appreciated Jackson Smith’s efforts to keep me posted on progress of vehicle as it was being serviced.
JACKSON SMITH
4/15/2026
Thank you for your kind words! We're glad to hear you had a great experience with our team. Jackson will really appreciate the recognition—keeping our customers informed every step of the way is something we take pride in. We look forward to helping you again in the future!
SAN CLEMENTE, CA
Rasmussen, R|2021 GMC Yukon XL
Confirmed Service Customer
5/3/2026
Sadly we have had to visit your Service Center numerous times due to the frequent mechanical and factory recall issues with our GMC vehicle over the last few months. On the upside of these product reliability concerns is that your Service Center has been exceptionally customer service oriented, particularly Jose. His thoroughness , and exceptional communication efforts has always been “top drawer” and has made this continuing car repair experience somewhat pleasant.
Jose Morales
5/4/2026
Thank you for sharing your experience. We understand the inconvenience of multiple visits, and we’re grateful for your patience. We’re pleased Jose has been able to provide clear communication and exceptional care along the way.
ELIZABETH, CO
Morel, E|2026 GMC Sierra EV
Confirmed Service Customer
5/12/2026
Always a pleasure to visit. I recently upgraded from the 25 Lyriq Sport to the 26 Sierra AT4 EV on April 14. I went to the GMC in Temecula, where I purchased my truck, and scheduled an appointment to have my updates installed. However, the service advisor there told me that their technician was booked and that another appointment would need to be scheduled. They also mentioned it could take 24 to 48 hours, and there was no mention of a loaner being available. The next day, I took it to Laguna Niguel, where Steve got me in and out with a courtesy wash—all in under 4 hours, which I was very grateful for. Steve took the time to talk with me and find the right person to update my radio software from Android 12 to 14, as well as update a few modules, whereas I felt the previous advisor had brushed me off.
STEVEN PACHECO
5/12/2026
Thank you for the wonderful feedback. We’re glad Steve was able to help get the proper updates completed and make sure you felt taken care of throughout the process. We appreciate the opportunity to earn your trust and look forward to serving you again.
OCEANSIDE, CA
Dale W|2021 GMC Yukon
Confirmed Service Customer
3/10/2026
Steve Ruzic was awesome, you have a great employee
3/24/2026
Thank you for your kind feedback regarding your recent service visit!
SAN CLEMENTE, CA
Matt P|2023 GMC Sierra 1500
Confirmed Service Customer
3/23/2026
Stephan was great. Very friendly and knowledgeable.
3/24/2026
We appreciate your five star feedback!
LADERA RANCH, CA
Paul S|2026 GMC Canyon
Confirmed Sales Customer
3/30/2026
It was a long day but a pleasant, low key, experience. I had a limit as to how much I could spend and the salesperson and the finance director worked hard to keep my purchase within my limits. I am very pleased with my new vehicle.
LAGUNA NIGUEL, CA
Rodriguez, C|2025 GMC Sierra 1500
Confirmed Service Customer
4/6/2026
Very professional & communicative
JACKSON SMITH
4/7/2026
Thank you for your kind words! We’re glad you found our team professional and communicative. Your feedback means a lot to us!
ALISO VIEJO, CA
Coleman, D|2023 GMC Sierra 1500
Confirmed Service Customer
4/6/2026
Dropped my truck on a Monday No communication until I reached out to Mason on Wednesday on status of my truck The truck sat 3 days prior to any mechanic worked on it until Thursday Plastic pieces were left on the floor which I didn’t notice until next day Came back on Monday to see what the plastic pieces were from to be told from the front bumper damage estimate I had the truck there 3 times for brake issues two times prior repaired under warranty Steven was service advisor the first two times and was great Can’t say that about Mason poor communication at the least
Mason Morrow
4/9/2026
We think it’s very unfortunate to receive this review. We looked into the communication concerns you mentioned and saw that Mason was providing updates via text and responding daily while your vehicle was in our shop. We also pre-advised that, due to our current workload, the vehicle would take a couple of days to be evaluated. Regarding the plastic pieces, your vehicle came in for a collision damage estimate, and the active air flap system was at risk of falling off. Our technician removed it proactively to prevent any further damage, which is why you saw the parts left on the floor temporarily. We truly value your feedback and are sorry that your experience didn’t meet your expectations. Mason and our team strive to provide clear updates and care for every vehicle, and we will use this feedback to improve moving forward.
POMONA, CA
Applebaum, R|2024 GMC Sierra 1500
Confirmed Service Customer
4/25/2026
Great
COTO DE CAZA, CA
Moen, R|2024 GMC Sierra 1500
Confirmed Service Customer
4/30/2026
Great service and done early!
JACKSON SMITH
4/30/2026
Thank you for the great feedback! We’re glad to hear you were pleased with the service and that everything was completed ahead of schedule. We appreciate you taking the time to share your experience!
SAN CLEMENTE, CA
Dingillo, G|2025 GMC Sierra EV
Confirmed Service Customer
5/20/2026
I was very pleased with your service team! A well-oiled machine and a breath of fresh air! My vehicle drop-off, loaner process and status notifications throughout were second to none. I was previously an extremely frustrated customer from a different GMC Dealership, that I won't mention; prior to making the smartest move ever and coming down to your location in Laguna. That other dealership needs to learn a thing or two from your excellent customer service to your overall stream-lined hassle free process! Thank-you again for finally addressing/repairing the frustrating issues I was having with my Denali EV's air-conditioning system that the other dealership couldn't identify or repair! The only other things that I would suggest to you is having electric vehicle loaner's for those of us dropping off electric vehicles and maybe giving the serviced vehicles a quick wash before pick-up...
Stephen Ruzek
5/22/2026
Thank you for the amazing review! We’re honored you gave us the opportunity to earn your trust after your previous dealership experience. It’s wonderful to hear our team made the process seamless with clear communication, efficient service, and a successful repair on your Denali EV. Your recommendations about electric vehicle loaners and quick vehicle washes are greatly appreciated and extremely helpful as we continue enhancing the customer experience. Thank you again for your support!
IRVINE, CA
Donald D|2026 GMC Sierra 1500
Confirmed Sales Customer
1/27/2026
staff was great, internet pricing was good and check out was quick. thx
AHMAD BANAT
1/28/2026
Thank you! We’re glad the team, pricing, and checkout all made for a great experience.
ANAHEIM, CA
Ralph B|2021 GMC Yukon XL
Confirmed Service Customer
2/26/2026
Very detailed and excellent work. Jackson is always very professional and helpful.
LAGUNA HILLS, CA
Brendan T|2021 Chevrolet Tahoe
Confirmed Service Customer
3/8/2026
I had a great experience and this will now be my go-to dealership for service!
3/24/2026
We are so happy to hear about your recent experience here with us. We look forward to assisting you again in the future!
LAGUNA NIGUEL, CA
Scalf, R|2025 GMC Sierra 2500 HD
Confirmed Service Customer
3/12/2026
I appreciate the level of professionalism and customer service. Thank you.
Stephen Ruzek
3/24/2026
Thank you for choosing Laguna Niguel GMC to assist you with your automotive service needs!
RIVERSIDE, CA
William B|2021 GMC Yukon
Confirmed Service Customer
3/16/2026
Jose was professional and got everything done quickly for me. It was a great experience.
3/24/2026
We appreciate your feedback and look forward to assisting you again in the future!
COTO DE CAZA, CA
Daniel O|2025 GMC Sierra EV
Confirmed Service Customer
3/16/2026
Always a professional team !!!!
3/24/2026
Thank you for taking the time to share your positive feedback!
RANCHO SANTA MARGARI, CA
THERESA F|2026 GMC Yukon
Confirmed Sales Customer
4/17/2026
Tony and Alan took great care of us with our purchase! Mark and I both highly recommend them for any vehicle purchase!
ALAN ADOIAN
4/17/2026
Thank you for choosing us for your purchase! We’re glad Tony and Alan delivered the level of service we strive for.
LAGUNA BEACH, CA
Morales J|2025 GMC HUMMER EV SUV
Confirmed Service Customer
4/23/2026
Excellent service department! Technician was able to fix all issues on same visit. The whole team is professional! Recommend to everyone
Jose Morales
4/24/2026
We really appreciate you taking the time to share this! It’s great to hear that everything was taken care of in one visit and that our team made a strong impression. We work hard to keep things efficient and professional, so your feedback means a lot. Thanks again for the recommendation—we’re here whenever you need us!
CHINO, CA
Musick, J|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
5/29/2026
Service was great!
STEVEN PACHECO
5/29/2026
We are so glad that service was at the standard you deserve! Thanks for choosing us.
TRABUCO CANYON, CA
Ferry, E|2026 GMC Canyon
Confirmed Service Customer
6/1/2026
Service was good, but your prices are borderline criminal... $750 to install emblems that take at most an hour? Come on...
Mason Morrow
6/1/2026
Thank you for your feedback. We're glad to hear you were satisfied with the service itself, but we're disappointed that the pricing left you feeling this way. While removing and installing emblems may appear to be a simple job, it must be performed extremely carefully to avoid damaging, chipping, or lifting the vehicle's paint. The process requires specialized techniques, attention to detail, and a significant amount of time to ensure a quality result. We also want to note that the estimate was prepared and approved before any work began and before you left the vehicle with us. We do this specifically so customers know exactly what to expect, avoid any surprises, and have the opportunity to seek alternative options if they feel the pricing isn't right for them. In this case, the work took several hours to complete properly, not just the installation itself but also the careful removal, surface preparation, alignment, and final inspection to ensure everything met our standards. We appreciate your business and your honest feedback, and we'll certainly take your comments into consideration as we continue evaluating our pricing and services.
ALISO VIEJO, CA
Toby H|2025 Buick Envision
Confirmed Service Customer
12/5/2025
Jose, terrific! Great knowledge and a wonderful personality. He answered all my questions!
12/5/2025
Jose will love hearing this! I’m so glad he made everything clear and easy for you. Thank you for taking a moment to share—it means a lot to our team.
SAN CLEMENTE, CA
Jennifer B|2018 GMC Yukon XL
Confirmed Service Customer
1/2/2026
I called on a Saturdsy and there was not an appointment until Tuesday. But Jose told me if I could bring it in that day, we would get me in the queue as soon as possible. He bent over backward because he knew I needed my truck to go on a road trip that Wednesday. He communicated status throughout the process and my car was done on Monday afternoon! Great service!
1/2/2026
Thank you for taking the time to leave such a thoughtful review. We’re glad Jose was able to help keep your plans on track and keep you updated along the way. We appreciate you choosing us and hope your road trip went great!
SAN CLEMENTE, CA
Wu, V|2021 GMC Yukon XL
Confirmed Service Customer
2/6/2026
great
JACKSON SMITH
2/6/2026
Thank you for your review!
SAN JUAN CAPISTRANO, CA
Jason A|2026 GMC Canyon
Confirmed Sales Customer
2/10/2026
Great experience with transparent pricing and quick service.
SAN JUAN CAPISTRANO, CA
Samantha W|2019 GMC Yukon
Confirmed Service Customer
2/9/2026
the best in the west, Steve Pacheco and Tim are the best.
LADERA RANCH, CA
Harris, C|2004 GMC Sierra 3500
Confirmed Service Customer
4/22/2026
Everything went well
Mason Morrow
4/22/2026
We’re happy to hear things went well—thank you for sharing.
SAN JUAN CAPISTRANO, CA
Alley, S|2025 GMC Sierra EV
Confirmed Service Customer
6/8/2026
Easy check in like always, Truck was done when promised, returned for pick up and my car was waiting for me as soon as I was finished paying.
JACKSON SMITH
6/8/2026
Thank you for your continued trust in our team! We're glad your check-in was quick and easy, your truck was completed as promised, and everything was ready when you arrived. We appreciate your business and look forward to your next visit.
SAN JUAN CAPISTRANO, CA
Ohara, S|2016 GMC 2500HD Sierra
Confirmed Service Customer
6/8/2026
Bought my first Suburban at this dealership in 1989 and I am now on my 4th GMC vehicle over the last 37 years and have been a loyal customer for all service needs over the years. Last week I took my truck in for service and was surprised to learn that Tony, my long time preferred service writer, had retired. No problem, a new guy promptly stepped in and took care of my needs. Within two hours the work was finished and I went in to pick up my vehicle. When I went to pay I was told I had to pay a 3% surcharge to use my CC.... tacky! Moved on and arrived home in ten minutes just on time for the post man to hand me a big fancy promotional mailer with many different coupons from the dealership including one that would have reduced the cost of the oil change I had done by $35. Throughout the last 20 plus years, when I took my vehicles in to have Tony take care of whatever was needed he would always check for any current promotions and would apply them. I didn't have to clip a coupon and carry it in to get the current deal. Not this time.... when I called to talk with my new service writer to complain he said he was "unaware" of the current promotions and he could not offer discounts on "past" work that was done. This was a very short sighted decision, I won't go back. Please feel free to publish this one!
JACKSON SMITH
6/9/2026
Thank you for taking the time to share your feedback and, more importantly, for your loyalty over the past 37 years. Customers like you are the foundation of our business, and we're genuinely sorry to hear that this recent experience left you feeling disappointed and considering not returning. First, we'd like to acknowledge Tony's retirement. He built many lasting relationships over the years, and we understand that transitions can be difficult when you've worked with someone you trust for so long. Regarding the 3% credit card surcharge, we understand your frustration. While we strive to keep our pricing competitive, this fee is a direct pass-through of the processing costs charged to us and is not a source of profit for our dealership. We make every effort to be transparent about this charge by disclosing it on the paperwork customers review and sign, as well as posting notices at our service advisors' desks. We also apologize for the disappointment surrounding the coupon you received. Some promotional offers are manufacturer-generated or distributed separately from our service department, and unfortunately, our advisors are not always aware of every active promotion. Once a repair order has been completed and finalized, we are unable to retroactively apply coupons or issue refunds based on offers received after the transaction. That said, we understand why the timing of receiving that mailer was frustrating, especially given the level of service and attention you've come to expect throughout your many years with us. While we may not agree on every aspect of this situation, we do value your feedback and regret that this visit did not reflect the experience you've enjoyed with us in the past. Thank you again for your many years of trust and business. We sincerely appreciate the opportunity you've given us over the decades and wish you all the best.
LAGUNA HILLS, CA
Nestor M|2026 GMC Acadia
Confirmed Sales Customer
3/6/2026
Amazing experience
ALAN ADOIAN
3/6/2026
Thank you! We love hearing that your experience was so positive.
BELLFLOWER, CA
Sampson, M|2025 GMC Sierra 2500 HD
Confirmed Service Customer
4/10/2026
I had a great experience with the service team at Laguna Niguel GMC. Everyone was kind, attentive, and professional from start to finish. Jackson was especially helpful throughout the process. He understood that my situation involved a sensitive issue, and he handled it with care and attention. He made sure there were no mistakes during the service and that everyone involved clearly understood what needed to happen. I really appreciated the level of communication and professionalism from the team. Based on my experience, I would absolutely recommend bringing your vehicle to this dealership for service.
JACKSON SMITH
4/14/2026
Thank you for sharing your experience! We’re so glad our team delivered the level of professionalism and communication you deserve. Jackson will be recognized for his outstanding support. Your recommendation means a lot to us!
SAN JUAN CAPISTRANO, CA
Callison, P|2018 GMC 1500 Sierra
Confirmed Service Customer
4/12/2026
All was good
STEVEN PACHECO
4/14/2026
We appreciate your kind words! Happy to hear you had a good experience with us.
SAN JUAN CAPIST, CA
Oldenburgh, D|2025 GMC Sierra EV
Confirmed Service Customer
4/19/2026
Other than having to reorder the front headlight assembly 3 times, because the first 2 times the clear lens was cracked.
STEVEN PACHECO
4/20/2026
Thank you for your honesty. While we’re glad the issue was ultimately resolved, we apologize for the delays caused by the damaged parts.
RANCHO SANTA MARGARI, CA
Amdor, D|2025 GMC Sierra 3500 HD
Confirmed Service Customer
5/24/2026
Very professional
SAN JUAN CAPIST, CA
Gahagan, J|2025 GMC Yukon
Confirmed Service Customer
6/1/2026
Great follow-up from Jose! Very happy!
Jose Morales
6/1/2026
Thank you for the great review! We're thrilled to hear you were happy with the follow-up from Jose. Providing excellent communication and customer service is very important to us, and we'll be sure to pass along your kind words to him. We appreciate your business and look forward to helping you again in the future!
LADERA RANCH, CA
Tsai, L|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
6/10/2026
Great service as always. I expect nothing less from Laguna Niguel GMC.
JACKSON SMITH
6/10/2026
Thank you for your kind words and continued trust in our team. We are honored to consistently meet your expectations. Providing outstanding service is our top priority every day. We look forward to serving you again at Laguna Niguel GMC.
CORONA, CA
Pentecost, J|2017 GMC 1500 Sierra
Confirmed Service Customer
6/12/2026
Steve, my service advisor, was prompt and efficient. Good communications were used. The service technician gave me a good overview of my truck and the strut issue.
SAN CLEMENTE, CA
Agius, J|2026 GMC Terrain
Confirmed Service Customer
5/22/2026
Incredible experience.
Mason Morrow
5/27/2026
Thank you for the wonderful review. Providing an incredible experience for our customers is always our goal, and we’re happy we could deliver that for you.
IRVINE, CA
Albrecht, J|2025 GMC Sierra 2500 HD
Confirmed Service Customer
6/1/2026
Jackson was very professional and helpful.
JACKSON SMITH
6/2/2026
Thank you for the great review! We're pleased to know Jackson was able to assist you professionally and provide the help you needed.
LAGUNA NIGUEL, CA
Ray, K|2024 GMC Acadia
Confirmed Service Customer
6/1/2026
Great experience and customer service.
JACKSON SMITH
6/2/2026
We appreciate your positive review! It's wonderful to hear that you had a great experience with our team. Thank you for choosing us.
MISSION VIEJO, CA
Brown, R|2016 Buick Encore
Confirmed Service Customer
6/10/2026
It went well
Mason Morrow
6/10/2026
We're happy to know your visit went well. Providing a positive and efficient experience is always our goal. Thank you for your business and trust.
SAN DIEGO, CA
Torres, C|2024 GMC Sierra 3500 HD
Confirmed Service Customer
6/10/2026
From the moment we walked in we were greeted and offered a refreshment. The customer service was clear and friendly and overall phenomenal. The extremely pleasant surprise was the recorded video we received from our inspection. That was the cherry on top to solidify that I will definitely be returning to this location for my future service.
JACKSON SMITH
6/10/2026
We sincerely appreciate your kind words and recommendation. Creating a welcoming environment and providing transparent communication are priorities for our team. It's great to hear that the inspection video was a pleasant surprise and enhanced your overall experience. Thank you for choosing us, and we look forward to your next visit.
SANTA ANA, CA
Lara, M|2024 GMC Sierra 1500
Confirmed Service Customer
6/19/2026
It was quick and easy They were friendly and kind
JACKSON SMITH
6/19/2026
Thank you for your wonderful review! We're glad your experience was quick and easy and that our team made you feel welcome throughout your visit. We appreciate your business and look forward to assisting you again in the future!
POMONA, CA
DIEGO M|2026 GMC Sierra 1500
Confirmed Sales Customer
6/23/2026
Got a great deal and excellent service!
CHRISTOPHER HEINZ
6/25/2026
We're grateful for your review! It's wonderful to hear you had a positive experience with our team and felt great about your purchase. Thank you for your support.
MISSION VIEJO, CA
Davis, J|2025 GMC Sierra 1500
Confirmed Service Customer
6/26/2026
The service tech, Mason was professional and in point with what needed to be corrected. Great follow up..
Mason Morrow
6/29/2026
We appreciate your review and are happy that Mason delivered professional service and clear communication throughout.
TRABUCO CANYON, CA
Campbell, M|2022 GMC Yukon
Confirmed Service Customer
6/26/2026
My 2022 GMC Yukon had a recall on the engine and it ended up seizing up. I had my car towed to the dealership and while it wasn’t an ideal situation, Steve, my dedicated service advisor was very helpful in quickly having my car diagnosed and was very communicative.
STEVEN PACHECO
6/29/2026
We appreciate you sharing this experience. We’re sorry for the engine concern on your 2022 GMC Yukon, and glad Steve was helpful and responsive.
ALISO VIEJO, CA
Glasgow, G|2022 Buick Envision
Confirmed Service Customer
4/13/2026
Absolutely great service.
JACKSON SMITH
4/13/2026
Thank you so much, we are so glad we were able to provide you with great service!
SAN JUAN CAPIST, CA
MARLISE K|2026 GMC Canyon
Confirmed Sales Customer
4/24/2026
Tiffany was great in helping us select the appropriate vehicle for our needs!
TIFFANY LAPOLLA
4/24/2026
Thank you for your kind feedback! We’re so glad to hear that Tiffany was able to help you find the right vehicle for your needs. We’ll be sure to share your comments with her—she’ll really appreciate it. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything in the future!
TRABUCO CYN, CA
Watts, D|2016 GMC Yukon XL
Confirmed Service Customer
4/24/2026
Our experience was great with Jose Morales. We had two vehicles serviced on that day and we were very pleased with Jose. The follow up with videos of our vehicles was outstanding and the updates on our vehicles was much appreciated. Thank you to Jose and the service department.
MISSION VIEJO, CA
ROBERT R|2026 GMC Canyon
Confirmed Sales Customer
5/30/2026
Great and friendly team to work with.
COTA DE CAZA, CA
Nelson, C|2020 GMC Yukon XL
Confirmed Service Customer
5/30/2026
I needed to have the cruise control radar sensors recalibrated on my 2020 Yukon so I turned to my main service writer Jackson Smith to take care of it. He got my car in and had the recalibration done in two days. I've had my GM vehicles serviced here for 24 years and have never been disappointed with their service.
LAGUNA HILLS, CA
Palomera, A|2016 GMC 1500 Sierra
Confirmed Service Customer
7/28/2026
Great experience! Great communication greatly appreciated the help
JACKSON SMITH
7/28/2026
Thank you for taking the time to share your experience! We’re happy to hear that our communication and service made a positive impression. Providing helpful, timely, and transparent assistance is always our goal, and we appreciate the opportunity to serve you.
LADERA RANCH, CA
Denison, S|2015 GMC 3500HD Sierra
Confirmed Service Customer
7/30/2026
No issues. Fantastic work done by the mechanics. Thank you to my service advisor Jackson! I also appreciate the military discount! Thank you
JACKSON SMITH
7/31/2026
We appreciate your kind review! It’s great to hear that you had a positive experience with both our service team and technicians. Jackson will be happy to know his efforts were recognized. Thank you for your continued trust, and most importantly, thank you for your service—we’re grateful for the opportunity to assist you.
MISSION VIEJO, CA
Angstadt, S|2016 GMC Yukon
Confirmed Service Customer
8/11/2026
Jackson checked me in for an oil change tire rotation. The work was done well and timely. The Mechanics video and explanation of underside of my SUV was great This GMC team is well trained, and my car is taken care.
JACKSON SMITH
8/13/2026
Thank you for the great feedback! We’re so glad Jackson took care of you and made sure your service was completed properly and on time. We’re also happy the technician’s video gave you a better understanding of what was happening underneath your SUV. We appreciate your confidence in our GMC service team!
MISSION VIEJO, CA
Tuttobene, R|2022 GMC 1500 Sierra
Confirmed Service Customer
7/1/2026
Jackson was a pleasure to work with! Very helpful and knowledgeable.
JACKSON SMITH
7/7/2026
We truly appreciate your kind words! Providing knowledgeable, attentive service is what we strive for, and we're happy Jackson delivered just that. Thank you for your business!
SAN JUAN CAPISTRANO, CA
Beckley, R|2026 Chevrolet Silverado 1500
Confirmed Service Customer
8/7/2026
Professional service throughout. Won’t go anywhere else.
Mason Morrow
8/10/2026
Thank you for the wonderful feedback! We’re so happy to hear you received professional service throughout your visit. It means so much to know you’ve chosen us as your go-to for your vehicle’s service needs. We truly appreciate your continued business!
SAN CLEMENTE, CA
Mcgrath, L|2026 GMC Canyon
Confirmed Service Customer
8/14/2026
Dropped the car off at 8am. Was told it could take 2 days to complete service. Got a call at 10am that the car was ready. Picked up the car at 2:30 and refused to accept the car as the issue was not fixed to satisfaction. Took the car back to try to fix it while I waited and was then told it would be ready the next day. Got a call 2 hours later that the car was ready. Picked it up the next day, and it appears to be fixed properly.
Stephen Ruzek
8/24/2026
Thank you for sharing the details of your experience. We apologize for the confusion and inconvenience during your visit, especially having to return the vehicle after it was initially marked complete. We’re glad our team was able to take another look at the concern and ultimately get the issue resolved to your satisfaction. We appreciate your patience and understanding.
LAGUNA HILLS, CA
Loos, W|2014 GMC Acadia
Confirmed Service Customer
6/18/2026
Jose and Steve were excellent-efficient,knowledgeable, and very friendly! They made my service visit as pleasurable as possible.
Jose Morales
6/18/2026
We appreciate you taking the time to leave a review. Jose and Steve work hard to provide efficient and friendly service, and we're happy to hear they delivered a great experience.
LAKE FOREST, CA
Stinson, R|2025 GMC Canyon
Confirmed Service Customer
6/18/2026
we made an apointment to have oil change and service- we told them we'd wait dealership did not honor this- we had to go home and pick up truck 4 hrs later not appreciated-
Jose Morales
6/19/2026
Thank you for your feedback. We apologize if you feel we did not honor your request to wait for your vehicle. The original appointment was scheduled for an oil change and routine service, which would have been completed within a reasonable wait time. However, during the check-in process, additional concerns regarding missing plugs and an Apple CarPlay issue were added to the repair order. These additional diagnostic and repair requests significantly increased the amount of time needed to properly inspect and address your vehicle. Your service advisor made every effort to keep you informed and advised you that the added concerns would extend the completion time beyond what would be considered a wait appointment. While we understand the inconvenience of having to return later to pick up your truck, our goal is always to thoroughly address all requested concerns rather than rush the process. We appreciate your understanding and thank you for giving us the opportunity to service your vehicle.
LAKE FOREST, CA
Stapley, G|2026 GMC Canyon
Confirmed Service Customer
6/26/2026
Steve was very professional and helpful.
STEVEN PACHECO
6/26/2026
Thank you for the five-star review! It's wonderful to hear you had such a positive experience. We'll be sure to recognize Steve for a job well done.
SAN JUAN CAPISTRANO, CA
Morales J|2025 GMC HUMMER EV SUV
Confirmed Service Customer
7/7/2026
Excellent service team and technicians to always get my vehicle done fast and correctly.
Jose Morales
7/7/2026
We truly appreciate your review! Providing fast, thorough service is always our goal, and we're glad our team continues to deliver for you.
CHINO, CA
Massey, W|2023 GMC Yukon
Confirmed Service Customer
7/7/2026
Great dealership and service center! Very professional staff who are easy to work with!
JACKSON SMITH
7/7/2026
We truly appreciate your kind words! Providing professional, friendly service is always our goal, and we're happy to hear that came through during your visit. Thank you for choosing us!
DANA POINT, CA
Anthony D|2026 GMC Canyon
Confirmed Sales Customer
3/6/2026
Laguna Niguel GMC was an excellent place to purchase my truck. Alan was awesome and the finance guy (forget his name) was also great. I think the entire purchase took only an hour. Working with Alan, and Don via email and text was a really efficient way to make the purchase easier. One small issue with the truck wiring under the dashboard where LoJack was installed, but Alan is working on getting that fixed for me.
ALAN ADOIAN
3/6/2026
Thank you for the thoughtful review! We're so glad to hear Alan and Don helped make the process quick and efficient. It’s great to know everything came together in about an hour. We also appreciate your patience with the wiring concern, and we're happy Alan is already working on getting that taken care of for you.
SAN DIEGO, CA
Gage, S|2020 GMC 2500HD Sierra
Confirmed Service Customer
3/6/2026
Jackson Smith always makes sure our vehicles are well maintained. Jackson provides excellent customer service. Thanks Jackson
JACKSON SMITH
3/6/2026
Thank you for the great feedback! Jackson will be so glad to hear he’s been able to help keep your vehicles well taken care of.
LAGUNA HILLS, CA
James B|2021 GMC Acadia
Confirmed Service Customer
3/6/2026
The service advisor did a great job.
3/6/2026
Thank you for the great feedback! We’re glad to hear your service advisor took great care of you.
LAGUNA HILLS, CA
Peltakian, B|2001 Chevrolet Suburban
Confirmed Service Customer
5/29/2026
Mason was great throughout the whole process.
Mason Morrow
5/29/2026
Thank you for your feedback! We’re glad to hear Mason provided great service throughout the entire process.
IRVINE, CA
Cox, J|2017 GMC Acadia
Confirmed Service Customer
6/3/2026
Jackson did a great job
JACKSON SMITH
6/3/2026
Thank you for sharing your positive experience! Jackson will appreciate the recognition.
ALISO VIEJO, CA
Beshai, J|2022 GMC 1500 Sierra
Confirmed Service Customer
6/9/2026
Great customer
Mason Morrow
6/10/2026
Thank you for your generous review and ongoing support. We are proud to provide the dependable, high-quality service you have come to expect from us. Feedback like yours encourages our team to keep striving for excellence. We look forward to assisting you with all your future automotive needs.
ALISO VIEJO, CA
Moore, R|2024 GMC Sierra 1500
Confirmed Service Customer
6/16/2026
Great Service. Easy to work with and really on top of everything.
JACKSON SMITH
6/17/2026
Thank you for taking the time to leave a review. We're glad our team made the process easy and efficient for you. We look forward to seeing you again.
SAN CLEMENTE, CA
Vick, L|2026 GMC Sierra 1500
Confirmed Service Customer
6/11/2026
Excellent service
Mason Morrow
6/11/2026
We appreciate your feedback! Thank you for choosing us, and we're happy you had an excellent experience.
DANA POINT, CA
Wilson, S|2024 GMC Sierra 1500
Confirmed Service Customer
6/25/2026
Great staff, work completed on time! Overall great experience for my first time taking my truck there. Thank you!
STEVEN PACHECO
6/25/2026
We appreciate you choosing us for your truck's service needs. It's great to hear our team provided a positive experience and delivered your vehicle as promised. Thank you for your support!
MISSION VIEJO, CA
Koepke, A|2025 GMC Yukon XL 1500
Confirmed Service Customer
6/25/2026
Had a few items that needed to be taken care of and Mason addressed them all in a very timely manner. He provided daily updates of where the vehicle was and what else was pending.
Mason Morrow
6/25/2026
Thank you for taking the time to leave us a review. We're glad Mason kept you informed throughout the process and made sure everything was addressed promptly. We appreciate your business and look forward to assisting you again in the future.
SAN CLEMENTE, CA
Macmillan, B|2023 GMC Yukon XL 1500
Confirmed Service Customer
7/10/2026
They completed the oil change quickly and Jackson Smith is always very friendly and helpful!
JACKSON SMITH
7/10/2026
Thank you for the five-star review! We're happy to hear Jackson provided the excellent service he's known for and that we got you back on the road quickly. We look forward to serving you again!
TRABUCO CANYON, CA
Ghilhar, D|2022 GMC Terrain
Confirmed Service Customer
7/28/2026
It is not my first visit..always EXCELLENT service in every part . Thank you very much
JACKSON SMITH
7/31/2026
We sincerely appreciate you taking the time to share your experience. Knowing that you've continued to choose us and have consistently received excellent service is the greatest compliment we could ask for. Thank you for your support—we look forward to seeing you at your next visit!
LAGUNA NIGUEL, CA
Lob, D|2026 GMC HUMMER EV SUV
Confirmed Service Customer
8/14/2026
Jackson and Mason are amazing!
Mason Morrow
8/17/2026
Thank you! Jackson and Mason are an incredible team, and we’re so glad they took such great care of you!
LAGUNA NIGUEL, CA
Lawrence, A|2024 Chevrolet Corvette Stingray
Confirmed Service Customer
8/20/2026
Always a great experience
JACKSON SMITH
8/20/2026
Thank you so much for your continued support! We’re happy to hear you always have a great experience with our team. We truly appreciate your loyalty and look forward to seeing you again!
SAN CLEMENTE, CA
Ruzek, S|2017 Chevrolet SS
Confirmed Service Customer
5/28/2026
Tim Bright is the nicest service director
Norma Pena
5/29/2026
We truly appreciate your review! Tim will be happy to hear your feedback. Thank you for taking the time to share your experience.
HUNTINGTON BEACH, CA
Ishimaru, M|2017 GMC Acadia
Confirmed Service Customer
6/29/2026
Efficient as always. Great service rep, Jackson Smith!
JACKSON SMITH
6/29/2026
We’re glad the experience was efficient and that Jackson Smith delivered great service.
CAPISTRANO BEACH, CA
Loggins, P|2012 GMC Yukon XL
Confirmed Service Customer
4/18/2026
The service department was able to find all the issues and address them in a timely manner. Jackson went above and beyond in explaining everything and provided excellent customer service.
JACKSON SMITH
4/20/2026
We appreciate your review! It’s great to know all concerns were handled promptly and that Jackson provided such outstanding service.
RANCHO SANTA MA, CA
Rohrbach, T|2026 GMC Canyon
Confirmed Service Customer
5/29/2026
Overall it was good. A bit confusing / not clear regard who I was to check in with? Everyone was nice but I was directed three times to different service people?
Mason Morrow
5/29/2026
We appreciate you taking the time to share this. While we’re happy our staff was friendly, we’re sorry for the multiple redirects at check-in. Your feedback helps us improve communication and the guest experience.
TRABUCO CANYON, CA
Rambo, R|2024 GMC Sierra 1500
Confirmed Service Customer
6/15/2026
Your team is excellent! They're attentive, professional and a perfect complement to the business. I actually don't mind paying a little extra because I know the work will be done right!
RCHO STA MARG, CA
EDWARD S|2026 GMC Canyon
Confirmed Sales Customer
6/17/2026
I’ll continue recommending Laguna Niguel Cadillac GMC to others and letting them know where I purchased my truck and about the excellent service your team provided throughout the process. Thank you again for your honesty, professionalism, and outstanding customer service. Best regards, Eddie
URIEL GOMEZ
6/18/2026
Thank you, Eddie, for your thoughtful review and recommendation. We're honored to have earned your business and are thrilled to hear you had such a positive experience. We appreciate your support and look forward to assisting you for many years to come.
PALM DESERT, CA
Faza, S|2025 GMC Yukon XL 1500
Confirmed Service Customer
6/29/2026
Excellent service and was all on time Thank you
LAKE FOREST, CA
Glasgow, G|2022 Buick Envision
Confirmed Service Customer
7/31/2026
Jackson Smith is excellent.
JACKSON SMITH
8/4/2026
Thank you for the kind words! We’re glad to hear Jackson provided you with an excellent experience. We appreciate your business and look forward to assisting you again in the future!
SAN JUAN CAPIST, CA
Schneider, P|2026 GMC Canyon
Confirmed Service Customer
6/26/2026
I have an issue with my check engine light. I was assured that it was fixed but it is on again.
LAGUNA NIGUEL, CA
Connair, M|2021 GMC Yukon
Confirmed Service Customer
6/29/2026
Routine maintenance.
LAKE FOREST, CA
Johnson, R|2023 GMC Acadia
Confirmed Service Customer
7/2/2026
Appointment 8:00. Out by 9:00. Jackson Smith did his usual professional, friendly job.
JACKSON SMITH
7/7/2026
Thank you for your continued trust in our team! We'll be sure to share your kind words with Jackson. We appreciate your support and are always here when you need us.
LAGUNA NIGUEL, CA
Grobler, A|2016 Chevrolet Corvette
Confirmed Service Customer
8/5/2026
Professional and prompt service
STEVEN PACHECO
8/10/2026
Thank you for taking the time to share your feedback! We’re happy to hear our team provided you with professional and prompt service. We truly appreciate you choosing us for your vehicle’s service needs!
LAGUNA NIGUEL, CA
Escamilla, E|2025 GMC SIERRA 2500HD
Confirmed Service Customer
8/5/2026
Jackson is a true professional who really cares about his customers. He made sure all my needs and concerns were addressed. He had me checked in and on my way in a timely manner. Thanks Jackson!
JACKSON SMITH
8/10/2026
Thank you for taking the time to share your experience! We’re thrilled to hear Jackson took such great care of you and made sure everything was addressed while keeping your visit timely and efficient. We’ll be sure to pass along your kind words to him. We truly appreciate your business!
RANCHO CUCAMONGA, CA
Nungaray, J|2026 GMC Yukon
Confirmed Service Customer
8/11/2026
good experience
Mason Morrow
8/14/2026
We appreciate you taking the time to leave us a review! We’re glad our team was able to provide you with a good experience.
CORONA, CA